Office Policies
What you need to know before your first session:
1. You will receive a confirmation email to let you know your appointment is booked. A separate “welcome” email will be sent with information about my office and it will also contain a link for a New Client Intake form that needs to be filled out prior to your session. Filling this out before your appointment allows me time to look it over so we can discuss when you arrive.
2. I recommend arriving 5 minutes early to start the session at the time you have scheduled. If you arrive after your reserved time, I can only give whatever time remains of your appointment, and you will be responsible to pay for the full length of session booked.
3. Tipping: I prefer to be transparent and upfront with the investment in your health prior to booking, therefore tipping is completely unnecessary. Re-booking a session for your continued wellness or recommending me on Google or to friends and family is the best tip of all!
5. My office is located upstairs, first door on the right. There is no elevator in the building.
6. A reminder text and email will be sent out one week and 48 hours prior to your appointment.
7. A credit on file is required to hold appointments.
CANCELLATIONS/RESCHEDULING:
I reserve your appointment time exclusively for you. Since appointments are often booked several weeks to months in advance, a late cancellation or missed appointment typically means another client was unable to book that time. As a sole practitioner, I cannot easily fill last-minute openings. Because serving clients is my sole source of income, I appreciate your understanding and respect for my scheduling policies.
I require my clients to cancel/reschedule their appointment a minimum of 24hrs in advance.
Call/Text 763-249-5695 or email angela@naturalbalancemassagemn.com. You can also reschedule your appointment through the link in your emailed appointment confirmation as long as it’s before the 24hr minimum.
Cancel/change your appointment 24hrs in advance: no charge.
Cancel/change less than 24hrs (but not on the day of the appointment): 50% of the full price session rate.
Cancel/change your appointment same day: Responsible for the full session rate.
No show, no notice: if you simply do not show up for any reason, with no notice, you will be responsible for the full session before re-booking.
I do understand emergencies, bad weather and illnesses occur. I ask that you please inform me ASAP so I can attempt to fill the appointment time. Trying to fill day same day cancels can be difficult because I am usually in a session and not able to check messages immediately.
Please contact me with any questions.